Order processing times
Our orders are processed within 2-3 business days. During seasonal times like Black Friday and Christmas, order processing can take up to 5 business days. Due to the ongoing pandemic, there might be a delay in shipping. We appreciate your patience while we prepare your order.
We currently ship to both the United States and Canada.
- Orders shipping within the United States will arrive within 3-5 business days.
- Orders shipping internationally to Canada will arrive within 7-10 business days.
- Orders shipping to an address in the United States with an order value of $49.99 or less before taxes, have a flat rate of $8.
- Orders shipping to an address in the United States with an order value of $50.00 or more before taxes, have free shipping.
- Orders shipping to an address in Canada are offered UPS shipping rates which are calculated at checkout based on the total weight of products in your order.
Returns, exchanges, cancellations
Full refunds and exchanges are offered for regular-priced merchandise within 14 days that tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:
- Items must not be washed, worn, or damaged.
- All original tags must be attached.
- You must present a valid receipt.
Sale and discount items are not eligible for returns or exchanges.
If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact us directly at firstname.lastname@example.org so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund. You are responsible for paying your own shipping costs.
We provide real-time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at email@example.com. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at firstname.lastname@example.org. We will send you a return label to ship the items back to us and will send you a new order with brand new products immediately.
Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately and offer a gift card for future purchases for the inconvenience.